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| FAQ: Turnaround Time |
| 1. What is the standard turnaround time? |
| Approximately 14 days from day of sample received or last day of site sampling. Standard turnaround time are meant to serve as a guide for routine sample analysis. We appreciate your understanding that certain conditions can have an impact on the turnaround time, i.e complexity of testing, equipment malfunctions and other unforeseen circumstances. |
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| 2. Will ACL notify me if the agreed turnaround time cannot be met? |
| Yes, we will make every effort to promptly notify you should we anticipate any possible delay. |
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| 3. Can I hold ACL responsible for any loss incurred due to the delay? |
| We appreciate your understanding that ACL will not be responsible for any loss incurred by customers or by any third party due to the delay.
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